Emergency Fix Services
Fast response for critical WordPress errors, hacked sites, and downtime.
Site down? We’ll fix it—fast, carefully, and with a clear recovery plan.
When WordPress breaks, random “try disabling plugins” isn’t a strategy. WPRun emergency support is structured: diagnose → isolate → fix → verify → prevent recurrence.
What We Fix
- Critical Error / Fatal Error — “There has been a critical error on this website”
- Error Establishing a Database Connection
- 500 Internal Server Error
- White Screen of Death (WSOD)
- Hacked or Redirecting Site — malware, defacement, spam injections
- Broken after update (core/plugin/theme)
- WooCommerce checkout failures
- Login/admin lockouts
- Email not sending / form failures (when the root cause is WP/hosting configuration)
- Plugin or theme conflicts
How It Works
1) Rapid Intake
You send:
- Site URL + symptoms
- Hosting panel access (or temporary credentials)
- WordPress admin access (if available)
- Any recent changes (updates, new plugins, DNS/SSL edits)
2) Diagnosis & Containment
We locate the failure source:
- PHP logs, server logs, WordPress debug traces
- Plugin/theme conflicts
- Resource limits (memory/timeouts)
- Database connectivity and corruption checks
- Malware indicators (if suspected)
3) Fix & Verification
- Apply targeted fix (not “shotgun changes”)
- Verify on key flows (homepage, contact, checkout, admin)
- Implement rollback or restore if needed
- Confirm monitoring and stability
4) Post-Incident Report
You get a concise report:
- Root cause
- What we changed
- Prevention recommendations
Pricing
Choose the model that fits your situation:
- Fixed-fee emergency fix — for common incidents with predictable scope
- Diagnosis + hourly — for complex or multi-layer issues
- No-fix, no-fee option — available for certain issue types
FAQ
How fast do you respond? We prioritize emergencies and aim for a typical response time of 2 hours during business hours. Exact timing depends on your plan and severity.
Will you make changes on production? Only when necessary. We use staging/rollback-safe steps and always back up first.
Can you help if the host is the problem? Yes—we’ll work with your provider or recommend a safer hosting/migration path.
Related Services
- WordPress Maintenance Services | wp.run
- WordPress Security Services | wp.run
- WordPress Migration Services | wp.run